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Fire risk queries

If you see something that you think might be a fire risk or that worries you, you can tell us and we will investigate it.

Norfolk Fire & Rescue Service treats all reports of alleged fire risks or fire safety concerns very seriously and does so in strict confidence. You do not need to leave your name if you do not want to, but we would need to know the details about what concerns or worries you.

Some typical examples of the things the public report to us are:

  • Blocked or locked fire exits or fire escape routes.
  • Fire alarm not working  or can’t be heard properly.
  • There appears to be a risk of fire occurring, or a fire has occurred and the fire service were not called.
  • Staff at a business premises do not appear to know what to do in the event of a fire.

These are not the only things we will look into, your concerns could be about anything that you think might be a risk to people in a building.

You should also be aware that fire risks have an even greater potential to cause injury or loss of life when people are asleep, have a disability or are unfamiliar with their surroundings.  For example you might be worried about residents in a hotel, new employees in the workplace or people with visual or hearing impairment or mobility needs.

Whatever your concerns, please don’t think that an issue is trivial, we want to hear from you.

If you want us to, we will tell you about what has happened after an investigation, but we will only do this after we have contacted the premises owner or the responsible person.  Again, we stress that what you tell us is investigated in confidence and the premises owner or responsible person will not be given any information about you.

If you have any doubts about whether a premises or place is presenting a fire hazard or are worried about the possibility of someone’s safety being compromised if there is a fire, then do not hesitate to contact us on 0300 123 1669.


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