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Norfolk Fire and Rescue Service is committed to working towards making Norfolk safer

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There's always plenty going on at Norfolk Fire and Rescue Service. From our interactive Crucial Crew for youngsters to the Norfolk Show, from station open days to safety initiatives there is a great deal to discover behind the blue lights.

Norfolk Fire Service Awards recognise outstanding contributions to the service

Shining stars of Norfolk’s Fire and Rescue Service (NFRS) have been recognised at an awards night held at Norwich Castle.

Control staff receiving their commendation


The county’s chief fire officer David Ashworth thanked all NFRS staff for doing all they can to make our communities safe and providing an excellent emergency response in the county.

The service’s unsung heroes were presented with awards and certificates in categories including long service and good conduct for 20, 30, 35 and 40 years’ of service, making a difference, commendation and volunteer of the year.

Among those receiving accolades for their dedication to the service were Richard Miles, a crew manager for Great Yarmouth. Richard has clocked up 25 years’ service and is also an active member of Caister Lifeboat Crew.

 Steven Polley, from Dereham Urban Search and Rescue (USAR) completed 30 years of service as a firefighter and then joined USAR as an on call technician. Steve and his working dog Hooky provide canine capability to assist in the search for missing persons. He also has a Cadaver search dog called Paolo who is used regularly across the country to
help MOD and police forces search for missing persons.

Watch Manager Simon Hilton has worked in the training and development centre for 15 years and was presented with a Making a Difference Award for his work in developing the service’s breathing apparatus and for supporting staff going through the training process.

One of the six commendation awards was given to the control room team for their exceptional work dealing with flooding calls last June. Led by crew manager Julie Cole, the team processed 936 calls in 24 hours, exceeding the previous record by more than 300. The team called in extra support from members not due on shift and co-ordinated a response for issues including lightning strikes, road traffic crashes and mudslides as well as flooding. They also processed calls from Hertfordshire as their control room was also inundated. Control room staff also ensured that ballot boxes for the EU referendum were delivered on time once the polling stations in flooded areas had closed. Station Manager Duncan Ashworth nominated the control room team and said: “The level of teamwork, resilience and professionalism under truly testing circumstances was exceptional.”

Simon Burch was commended for his efforts in supporting his colleague, firefighter James Thorpe from Kings Lynn, who suffered a spinal injury after a fall abroad last June. Simon supported James’ repatriation to the UK, set up a Just Giving page which has already raised in excess of £13,000, organised a fundraising day with his partner C-Anne which raised £3,000 and liaised with charities and support groups to ensure James had the best support to start his recovery.

Simon Burch receiving his award

Simon was nominated by Phil Berry who said: “Simon has led a personal crusade to ensure an injured firefighter and friend has every opportunity to achieve his goals despite a devastating injury. Simon has demonstrated all the historic values of a firefighter but more of an amazing human being and friend.”

Member of the public Mrs Herbert Jones nominated firefighter Alison Graver after witnessing her rescuing two people in dinghys who got into trouble in the sea at Sea Palling last July. Alison was there with her children making sandcastles when she swam in and brought them safely back to shore.

Councillor Margaret Dewsbury, Chair of Norfolk County Council's Communities Committee, attended the awards. She said: "It was great to see so many long service awards being given out to dedicated staff who clearly love the job to give so many years of service to the profession. There is so much work done by not only those out in the community but the teams behind the scenes who are pivotal to keeping the service running so smoothly. I am so pleased that their hard work has been recognised."






The winners were:

Long Service and Good Conduct Medals (20 years’ service):
Dean Baldry (Firefighter, Loddon)
Michael Brown (Watch Manager, Eastern)
Christopher Gould (Crew Manager, Acle)
William Groves (Firefighter, Terrington)
Rigil Kent (Watch Manager, Hunstanton and Crew Manager, King’s Lynn)
Richard Miles (Crew Manager, Great Yarmouth)
Stefan Rider (Watch Manager, JOCC)
Perry Smith (Watch Manager, Whitegates)
Sharon Thorndyke (Control Watch Manager)

30 Year Outstanding Service Certificate:
Stephen Broom (Firefighter, Earlham. Firefighter, North Walsham)
Jeremy Cleall (Watch Manager, Reepham)
Andrew Luke (Crew Manager, Holt)
Glen Roskilly (Crew Manager, Wymondham. Crew Manager USAR)

Norfolk Fire Service Medal:
Peter Aldred (Firefighter, Gorleston)
Dean Howes (Watch Manager, Gorleston)
Steven Woodgate (Hethersett)

40 Year Outstanding Service Certificates:
Gerald Desroches (Crew Manager, Hunstanton)
Steven Polley (USAR, Dereham)

Making a Difference Award:

Simon Hilton (Watch Manager)
Andy Heginbotham and Phil Berry (Retired)

Certificate of Commendation:
Andy Wells and crew from Sheringham
Attleborough Station
Control Team
Simon Burch
Alison Graver
Cadet Leaders from Sheringham, Great Yarmouth, Hunstanton, Wymondham and Diss.

Volunteer of the Year Award:
Pat Richardson
Ken Reynolds


Updated: Ongoing fire incident at Manor Farm site in North Runcton

Fire at North Runcton

Ongoing fire incident at Manor Farm site in North Runcton



Press Release

06 February 2017


Ongoing fire incident at Manor Farm site in North Runcton – Further update


Norfolk Fire and Rescue Service (NFRS), the Borough Council of King’s Lynn & West Norfolk, the Environment Agency and Norfolk Police have issued an update on the situation at the Manor Farm site in North Runcton:

  • The fire is contained and the size of the pile of waste wood has reduced by 70% since ignition on Saturday 21st January 2017 and it’s predicted to burn for a further four/five days. It may then smoulder for up to two weeks, so residents might see some vapour during this time


  • NFRS, the Environment Agency and the Borough Council of King’s Lynn & West Norfolk continue to provide presence through regular site visits throughout the day and night.


  • Air quality monitoring is taking place daily and will continue for as long as the wood pile is burning.


  • So far no pollution to surface or ground water from the fire has been found by the Environment Agency, but monitoring will continue.’


  • Until the fire is completely extinguished, people in the local area are advised to continue to adhere to the following safety advice:

    • Any smoke can be an irritant and as such people are advised to avoid being in the plume as far as possible and to avoid contact with any smoke deposits near to the site. Keep windows and doors shut, and avoid spending unnecessary time outdoors
    • Chemicals in the smoke can worsen existing health problems like asthma so people with asthma should carry their inhaler at all times.
    • Anyone with health concerns is advised to contact their GP or contact the NHS 111 service out of hours
    • Motorists who have to travel through the plume should keep windows closed, turn off air conditioning and keep air vents closed


Volunteers needed for Norfolk Fire and Rescue Service

Norfolk’s Fire and Rescue Service is hosting volunteer recruitment events around the county beginning at The Forum in Norwich on 11 August, Long Stratton Library on 15 August, North Walsham Library on 16 August, King’s Lynn Library on 30 August and Gorleston Library on 27 September. Volunteers are needed for duties such as Home Risk Fire Checks and community events.

Smoke Alarm Pic

Whether it’s volunteering for a few hours a month or a few hours a week, Norfolk Fire and Rescue Service is keen to recruit as many willing people as possible to meet its target of 45 volunteers.

As a large rural county, the fire service relies on its trained volunteers to maintain essential checks on domestic homes.  The recruitment events have been set up to encourage interested members of the public to find out more about the role of a volunteer. The need to drive and have transport are the only requirements for joining.

New recruits are given induction training and ongoing training and support for topics such as safeguarding, mental health and dementia awareness.

Volunteer Kathy Lamacraft, a health and safety support officer at Norfolk County Council said: “Volunteering for Norfolk Fire and Rescue Service has been a great experience and confidence builder. You get to work with a great bunch of people, whilst getting the opportunity to make your local community a safer place. If you love talking to people, then this is the role for you! It’s nice to know that one day, it could be me that saved someone’s life, by providing them the advice and knowledge in what to do if they discover a fire. Fire doesn’t discriminate, it can happen to anybody, anywhere and at any time!”

Norfolk County Council’s chairman of communities, Margaret Dewsbury said: “It is reassuring to know that we have dedicated and trained volunteers who are able and willing to reach homes in rural parts of the county but we need more to meet the demand.  Support from volunteers is crucial if we are to fulfil the number of checks on domestic homes across Norfolk. Recruitment roadshows will encourage potential volunteers to find out what’s involved – a social activity that makes a real difference to people’s lives.”


Roadshow will take place at the following venues:


The Forum, Norwich                                   10am-3pm, Thursday, 11 August

The Library, Long Stratton                        10am-3pm, Monday, 15 August

The Library, North Walsham                    10am-3pm, Tuesday, 16 August

The Library, King’s Lynn                            10am-3pm, Tuesday, 30 August

The Library, Gorleston                                10am-3pm, Tuesday, 27 August


Fire Service give accident rescue charity a new home

NARSNorfolk Fire and Rescue Service has come to the aid of a voluntary emergency service with the provision of free office space at their Whitegates site in Hethersett. Norfolk Accident Rescue Service (NARS) will operate from this location to supply essential emergency critical care for NHS East of England Ambulance Trust (EEAST).

NARS’s volunteer doctors and paramedics provide cover to the most critically ill or injured patients. Despatched by the NHS East of England Ambulance Trust (EEAST), the volunteers provide cover in a marked response car, and also from their own vehicles.

Although NARS has been operating for over 45 years, the charity has never had a proper base. So, with certain functions of the Norfolk Fire and Rescue Service having migrated to Norfolk Constabulary’s police headquarters, space has been found to set up an operational base at the fire service’s site in Hethersett. For some time the charity had been using a member's garage as a store room and one of the team's spare rooms as an office.

Although there is a degree of uncertainty, for the longer term, the provision of Whitegates will help to support the essential work they do. This will also help the fire service’s recent co-responding service, as NARS will be putting their skills to good use by providing refresher training to fire service staff where possible. 

Margaret Dewsbury, Chairman of Communities at Norfolk County Council said: “I am delighted that we can offer support to such a worthy organisation as the Norfolk Accident Rescue Service. The charity receives no government funding or Health Service funding, and yet one day we may be the lucky recipient of their expert assistance, whether it be at a road traffic collision or cardiac arrest.”

Paul Seaman, Group Manager and Collaboration Lead for NFRS said: “I’m delighted that we have been able to assist our colleagues from the Norfolk Accident Rescue Service to find a more suitable base of operations. There are many synergies between the two organisations, especially in the work that they undertake on a daily basis and with the recent implementation of the co-responding pilot, NARS will be able to complement our staff training programme. This partnership will further complement the work already undertaken with the EEAST.”

Paul Strutt, NARS Communications Officer said: “This is a great step forward for NARS. We are a small charity and cannot afford to divert funds from frontline requirements to pay for a commercial premises. The premises at Whitegates is marvellous, as it gives us office space, a store, meeting room and training facilities. NARS and NFRS have a long history of working together and we look forward to even closer co-working.” 

NFRS using smart phone Report It GY App to deliver joined up services in Great Yarmouth

Norfolk Fire and Rescue Service is adopting the Great Yarmouth Borough Council smart phone app Report It GY to improve joined up working.


Fly Tipping Picture


Report it GY is a smart phone app that is produced by software company Love Clean Streets and is free to download.  The app enables users to take a photograph of an issue, such as dumped waste, and forward it with details of the exact location to the Borough Council’s environmental services officers and operational partners GYB Services Ltd.

Report it GY allows firefighters to report fly tipping and waste as they go about their normal duties and in doing so help to reduce the risk of arson.  When a fire occurs on public land, firefighters will use the app to inform environmental rangers so repairs can be made and the debris removed as soon as possible. This process speeds up the response from the Council, who in some circumstances may have relied on the public to report it.


James Belcher, NFRS Eastern Manager and Norfolk County Council locality co-coordinator said:  “The use of an app such as Report it GY allows us to deliver a seamless joined up service to the public in Great Yarmouth. Great Yarmouth is a fantastic borough and we are proud to play our part in making it an attractive and safe place to live in and visit.”

Norfolk County Council’s chairman of communities, Margaret Dewsbury said: “Embracing technology like this allows the Norfolk Fire and Rescue Service to assist Great Yarmouth Borough Council in a timely and effective way, proving that partnership working is a very powerful communications tool for the prevention of fires and incidents of fire damage.”

Cllr Penny Carpenter, chair of Great Yarmouth Borough Council’s housing and neighbourhoods committee added: “We are delighted that the use of our smart phone Report It GY is being expanded to support the work of the Norfolk Fire and Rescue Service which ultimately means a better service to help safeguard our residents and visitors.” 

Paul Shucksmith, Great Yarmouth Borough Council’s senior environmental ranger said: “Using technology to improve environmental services is now at the forefront of many of our activities.  The added bonus of joining with the Norfolk Fire and Rescue Service through the Report It GY app means improvement to our response times.”

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