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Norfolk Fire and Rescue Service is committed to working towards making Norfolk safer

Latest news

There's always plenty going on at Norfolk Fire and Rescue Service. From our interactive Crucial Crew for youngsters to the Norfolk Show, from station open days to safety initiatives there is a great deal to discover behind the blue lights.

Batter safe than sorry!

Pancake Day is a great opportunity to cook for ourselves, family and friends but being only once a year perhaps we don’t take as much care as we should?

Kristie Burdett, Norfolk Fire & Rescue’s Community Safety Manager suggests – Batter safe than sorry this Pancake Day!   We all enjoy entertaining our family and children with our pancake tossing skills but this is a great time to involve them in some fire safety activity. Rather than pointing out the dangers maybe you could ask them to show you? We always advise that you fit, regularly test and care for your smoke alarms but don’t forget to discuss and practise a safe escape route with everyone who lives in the home. Smoke detectors do save lives with early warning but we need you to get out quickly and safely should the worst happen.

Some fire safety help -


  • Try not to use too much oil.
  • Never leave the pan unattended, especially if young children are with you in the kitchen
  • Keep handles away from the edge of the cooker
  • Keep tea towels, cloths and paper towels away from any cooking flame/heat
  • Never throw water onto a pan containing hot oil or fat if it did catch fire
  • Turn off the heat, if safe to do so
  • Get out, close the door, stay out and call 999

More fires and fire related injuries are caused in the kitchen than anywhere else in the home. Of 436 accidental fires in the home across Norfolk last year, 252 were as a result of cooking appliances, this accounts for over 57% of all our emergency responses to accidental home fires.


"I spy with my little eye,
My owner flipped this pancake up into the sky,

I like to be noticed,
but this is not the best way,
To test I'm working correctly on this Tuesday!"

Pancake Day 2016






Crucial Crew to help children in North Norfolk learn about safety

Crucial Crew LogoAgencies from across the county will be coming together next week (19-21 October) for the next Crucial Crew event. 

The North Norfolk Crucial Crew, taking place at Gresham’s Prep School in Holt, will see 450 children take part in theatre-style scenarios and mock up hazards in a safe environment.

Co-ordinated by Norfolk County Council’s Fire and Rescue Service, the event will use ten-minute interactive sessions to teach vital safety tips.

Following next week’s event over 42,900 young people (Year 6 pupils) will have attended Crucial Crew since it started in 2003.

Kristie Burdett, Norfolk Fire and Rescue Service Co-ordinator and Community Safety Team Manager, said: “We continue to receive a fantastic response from local schools wanting to take part in Crucial Crew. The events are a great way for youngsters to learn about safety messages protecting themselves and their families.

“We are looking forward to our 7th North Norfolk Crucial Crew bringing more safety challenges to Year 6 pupils. North Norfolk presents pupils with both coastal and rural environments so we aim to arm them with valuable safety awareness to confidently make the right choices. From fire safety at home, to coastal safety and first aid we welcome another opportunity to work together in supporting our young people.”

The Agencies taking part and the scenarios are as follows:

1. Norfolk Constabulary – Personal Safety
2. Norfolk Prepared – Household Emergency Box
3. The Magdalen Group Jigsaw Project – Internet Safety
4. H.M. Coastguard – Seaside Safety
5. National Grid – Gas Safety
6. St John Ambulance – First Aid
7. The Matthew Project –Smoking, Alcohol and Drugs awareness
8. Norfolk Fire and Rescue Service – Fire Safety in the Home
9. UK Power Networks – Electrical Safety

Urgent: Hotpoint Indesit & Creda recall tumble dryers due to Fire risk

Tumble Dryer

Norfolk Fire and Rescue Service are advising owners of  Hotpoint, Indesit and Creda Tumble driers purchased between April 2004 and October 2015 to check with the manufacture to assess if it is subject to a product recall.


The manufacturer may  be contacted on  0800 151 0905 or at  It has been widely reported that these  products may present a safety concern. In some rare cases, excess fluff can come into contact with the heating element and present a risk of fire.


New Chief Fire Officer for Norfolk

Norfolk has a new Chief Fire Officer following the appointment of Roy Harold to replace Nigel Williams who retires next week. 

Roy Harold - Chief Fire Officer

Mr Harold has over 25 years’ fire and rescue service experience, in London Fire Brigade, Cambridgeshire, Buckinghamshire and HM Fire Services Inspectorate, where he was a member of the Integrated Risk Management Support Team.  

He joined Norfolk Fire and Rescue Service (NFRS) as Assistant Chief Fire Officer in 2010 and was promoted to Deputy Chief Fire Officer in 2013.  He replaces Nigel Williams who retires next week (Tuesday 29 September).

In addition to Chief Fire Officer, Roy will take on the role of Assistant Director for Fire & Community Resilience at Norfolk County Council which encompasses Trading Standards, Community Safety and Emergency Planning.

Roy is married to Julie and has two sons, Gareth who is currently studying at the University of East Anglia and Matthew who is at the University of Hertfordshire.

He said: “I am honoured to have been appointed to the role of Chief Fire Officer and Assistant Director for Fire & Community Resilience.  It is an enormous privilege and responsibility to be entrusted with the public’s safety, and I will work as hard as I possibly can to repay that trust. The outgoing Chief Fire Officer, Nigel Williams, has been an inspirational leader who has made great strides to improve the services we provide whilst also delivering substantial budget reductions. He will be a tough act to follow. Norfolk has one of the best fire and rescue services in the country, at one of the lowest costs.

“All public services face significant challenges over the coming years, and we in the County Council will work with our partners to collectively deliver the best outcomes we can, but public safety is a shared responsibility for everybody in Norfolk, so we will need to work with the public to help them stay safe.
"We have made real and substantial improvements in fire safety over the last decade, but injury rates on our roads are not improving in the same way, and we are now rescuing many more people from road crashes than we do from fires. We will therefore be making road safety a key priority, and focusing on educating road users to stay safe and prevent crashes.”

Roy served as Chair of the Chief Fire Officers Association Water Rescue Group from 2010 – 2014 where he led the national flood support team.  During the 2007 floods, he was seconded to a number of fire services to provide strategic and tactical support. 

He is an accredited Civil Protection Expert Advisor with the EU Civil Protection mechanism.  He was joint author of the Fire Service Manual “Safe Work at Height” and Project Chair on the National Operations Guidance for Water Rescue and Flooding.  He has contributed to a range of national and international publications, including Government White Papers and EU flood management guidance.  Roy completed an MBA with the Open University in 2006.

Roy was awarded an MBE in 2006, for his work on fire service modernisation and national contingency planning.

Cllr Paul Smyth, Chairman of Norfolk County Council’s Communities Committee said: “The county should be very grateful for the sterling service and leadership Nigel Williams has provided as Chief Fire Officer.  Roy Harold’s appointment as his successor is very welcome, he has had a key role in much of NFRS’s development in recent years and has the skills and experience required to steer the Fire Service through this challenging chapter in the County Council’s history. I am sure the excellent relationship the Communities Committee has with NFRS will continue under his leadership of the Service.”

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