Norfolk Fire and Rescue Service is committed to working towards making Norfolk safer

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There's always plenty going on at Norfolk Fire and Rescue Service. From our interactive Crucial Crew for youngsters to the Norfolk Show, from station open days to safety initiatives there is a great deal to discover behind the blue lights.

Child Car Safety Check Event at Tesco Sat 29th November

Red Watch Fire Fighters from Carrow Fire Station will be joining Norfolk’s Road Safety Team for a Child Car Seat safety check event. This event will be held at Tesco Harford Bridges, directly in front of the main store, on Saturday 29th November 10am – 2:30pm.

Recent events have highlighted that staggeringly, up to 60% of child seats were fitted incorrectly ie, the child seat not secured properly to the vehicle, or the child not securely fastened in with the correct seat and harness adjustments made. Correct harness adjustments are crucial, particularly this time of year- if your child is wearing a thick winter coat this could prevent the harness from being pulled in close to the shoulders, this may result in a child slipping out of the harness under sudden sharp breaking.

Please come and meet your local Fire Fighters from Red Watch, and we will show your children around our fantastic Fire Engine whilst trained members of Norfolk’s Road Safety team check your child car seats and offer advice.

Qualification Criteria for Wholetime Recruitment

We have received a number of queries about the qualifications required for the wholetime recruitment.  We therefore thought we would take the opportunity to clarify this and can confirm the eligibility as follows:

You need to have five GCSE’s grade A*- C including Maths and English Language, or equivalent.  This would include for example all Level 3 NVQ’s, BTEC National Awards and higher, and Level 3 Work-based Diplomas. 

Evidence of these qualifications will be required at the short listing stage if successful.

Norfolk Fire and Rescue Service honours members of the public and firefighters

Norfolk Fire and Rescue Service (NFRS) is holding its Annual Awards Evening tomorrow (Wednesday 12 November) to recognise the bravery, excellence and dedication of members of the public and firefighters.

A Certificate of Commendation, which recognises the actions worthy of commendation, will be awarded to:

  • Retained firefighter James Duncan 
  • Students and staff from East Norfolk Sixth Form College. Teachers – Neil White, Emma Chambers and Michelle Pitchers. Students – Tim Bedwell, Katie Bould, Louis Cook, Aiden Goldsmith, Adam Legind, Rebecca Medley and Kira Phenix. 
  • Fakenham Retained and Red Watch Control 

Station Manager Phil Berry nominated both Fakenham Retained and Red Watch Control because of their response to and the essential advice given to a family after a fire broke out in their house trapping a young lady in her bedroom. The teenager was rescued uninjured after firefighters battled through the flames. Phil said: “On that date a family needed their local firefighters and without doubt from the initial call being made, the machinery of Norfolk Fire and Rescue Service worked as we have planned and trained for.

“Faced with adversity firefighters in control and at Fakenham did exactly what they profess to do… save life.”

Nigel Williams, Norfolk Fire and Rescue Service Chief Fire Officer, will present two of the Certificates of Commendation and commented on the awards evening by saying: “It has been a difficult decision once again to pick only a handful of recipients to be given an award. We often hear of examples where people have done more than is required and our awards event is an opportunity to repay their efforts by saying thank you.”

Cllr Paul Smyth, Chairman of Norfolk County Council’s Communities Committee, said: “The Norfolk Fire and Rescue Service Annual Awards are a welcome opportunity to formally recognise professional achievement, outstanding commitment and even acts of bravery.

“The event shall highlight some extraordinary dedication and service shown by NFRS staff and also some members of the public, so as Chairman of the Committee I would pay tribute to all concerned for their excellent efforts and selfless actions on behalf of others.”

Other winners are:

  • Making a Difference Award – Amanda Bailey, Assistant Procurement Officer - presented by Chief Fire Officer Nigel Williams
  • Community Partnerships Award – Fire Fighting Fit Team – Great Yarmouth – presented by High Sheriff of Norfolk Lady Dannatt 
  • Department with greatest contribution to the Firefighter Charity Award – Holt Retained Station presented by Norfolk County Council Chairman Brian Hannah 

In addition, awards to be presented at tomorrow's event include Long Service and Good Conduct Medals.

Norfolk Fire and Rescue Service's Awards Evening will take place at Norwich Castle on Wednesday 12 November. All costs, which total less than £1,500, are being covered by the Service's Commercial Training Department*.

** Members of the media are welcome to attend the Annual Awards Evening on Wednesday 12 November which takes place in The Keep at Norwich Castle at 7.30pm.
Please confirm your attendance by contacting Media Officer Lou Chapman on 01603 228888 or This email address is being protected from spambots. You need JavaScript enabled to view it. **


*Norfolk Fire and Rescue Service Commercial Training Department

Our Commercial Training Department is responsible for running fire courses for members of the public in all areas of commerce and industry.

The most popular courses we run are fire extinguisher and Fire Marshall training. We have a wide range of customers ranging from an Army Tank Regiment (Breathing Apparatus Course) to Local Authority Care Home staff (Fire Safety Inductions).

Our team of four staff travel all over Norfolk and as far as Scotland delivering all types of fire training, whether it be basic or specific, individual tailor-made courses.

The Commercial Training Team is based at our Training Centre in Bowthorpe and can be contacted on 07789 715345, by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Full details are available on our website

Norfolk Fire and Rescue Service urge people to snuff out the fire risk


A Candle
With the days getting darker and winter setting in, Norfolk Fire and Rescue Service, as part of the Fire Kills campaign, is asking people to take care this Candle Fire Safety Week (17-23 November) and snuff out the risk of fire in their homes.

More candles are likely to be scattered around the house at this time of year but with candle fires resulting in around 350 casualties each year, Norfolk Fire and Rescue Service are asking people to take extra care with candles this winter. Nearly 40% of all fires started by candles result in a death or injury.

The most important step you can take to keep yourself and your loved ones safe is to ensure your home has a working smoke alarm. To prevent candle fires from starting, make sure the candles are kept away from flammable materials like curtains and ensure they are put out when you leave the room, even for a moment.

Stuart Horth, Head of Community at Norfolk Fire and Rescue Service, said: “Candles are a typical sight in many homes, scenting our rooms and giving an atmospheric glow to cold winter nights. But it’s important to remember that a candle is not just a decorative feature. Left unattended, an open flame scenting your home could leave a trail of devastation.

“Place your lit candles with extra care, away from curtains, pets and children and always remember to put them out when you leave the room, even for a moment.

“Even with these precautions it is vital to be prepared should the worst happen. A working smoke alarm can give you the time you need to get out, stay out and call 999. Keep yourself and your loved ones safe by testing your alarm regularly and by practicing your escape routes.”

To help you enjoy your candles safely, the Fire Kills campaign has offered some tips for Candle Fire Safety Week:

  • Never leave lit candles unattended.Put burning candles out when you leave the room, and make sure they are out completely at night. 
  • Place your candles carefully.Make sure they are on a stable surface, out of the reach of pets and children, and keep them away from flammable objects like curtains, furniture, bedding and books. 
  • Don’t move candles once they are lit. 
  • Do not burn several candles close togetheras this might cause the flame to flare. 
  • Burn candles in a well-ventilated room, out of drafts, vents or air currents.This will help prevent rapid or uneven burning, soot, and dripping. 
  • Put candles out with a snuffer or a spoon- sparks can fly if you blow them out. 
  • Always put scented candles in a heat resistant holder.These candles are designed to liquefy when heated to maximise fragrance. 
  • Fit a smoke alarm and test it regularly.A working smoke alarm can buy you valuable time to get out, stay out and call 999. 
  • Make sure that everyone in your home knows what to do if a fire should occur – practise your escape route.

Electrical Fire Safety Week 2015

Consumers are risking lives by using portable heaters incorrectly, warns Norfolk Fire and Rescue Service and charity Electrical Safety First.

People are playing with fire in their efforts to find cheaper heating options this winter, research by Electrical Safety First has revealed, with many unaware of the dangers that the alternatives can pose.

With concerns about rising energy prices forcing people to use portable heaters in order to warm their homes, the charity is joining forces with the Fire and Rescue Service to warn of the risks associated with these items as part of Electrical Fire Safety Week, which runs from today (Monday 10 November) until Saturday.

Electrical Safety First’s research found that 78% of people were worried about the rising costs of energy bills, and over half would use portable heaters as an alternative to keep warm this winter.

However, it was also revealed that many could put themselves and their loved ones at risk by using the heaters incorrectly. More than a third - 38% of people - admitted they would leave a heater switched on and unattended, whilst 21% would leave one switched on overnight. With portable heaters having caused 73 deaths, around 1,000 injuries and over 3,800 fires since 2009/10, the dangers posed by using them incorrectly are very real.

The elderly are particularly vulnerable. Those aged 80 and over make up nearly 40% of the fatalities caused by portable-heater fires last year, even though 33% of people would use a portable heater to keep an older relative warm.

In order to minimise the danger, Electrical Safety First and Norfolk Fire and Rescue Service have produced the following guidance for heating your home safely:

  • Never leave portable heaters unattended 
  • Never leave them on whilst sleeping 
  • Ensure they are positioned well away from anything which could knock them over 
  • Ensure they are at least a metre away from any combustible materials, such as paper or curtains 
  • Never buy second hand halogen heaters 
  • Never power a halogen heater from an extension lead – these can easily be overloaded and cause fires 
  • Regularly inspect your heater for damage. If it is damaged – don’t use it

Stuart Horth, Head of Community Safety for Norfolk Fire and Rescue Service, added: “With winter approaching, people will be considering the costs of heating their homes and many will be seeking cheaper alternatives. Yet the cost counting may not stop there if portable heaters are used incorrectly. Instead of saving money, you could be looking at fire, injury and even death. It is therefore vital that people take our messages on board and follow the advice provided”.

All research, unless otherwise stated, is derived from an Electrical Safety First survey carried out between 13 and 24 October 2014
Electrical Safety First is a Charity dedicated to reducing deaths, injury and damage caused by electricity. For more information please visit

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