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Norfolk Fire and Rescue Service is committed to working towards making Norfolk safer

Latest news

There's always plenty going on at Norfolk Fire and Rescue Service. From our interactive Crucial Crew for youngsters to the Norfolk Show, from station open days to safety initiatives there is a great deal to discover behind the blue lights.

Fire Service give accident rescue charity a new home

NARSNorfolk Fire and Rescue Service has come to the aid of a voluntary emergency service with the provision of free office space at their Whitegates site in Hethersett. Norfolk Accident Rescue Service (NARS) will operate from this location to supply essential emergency critical care for NHS East of England Ambulance Trust (EEAST).

NARS’s volunteer doctors and paramedics provide cover to the most critically ill or injured patients. Despatched by the NHS East of England Ambulance Trust (EEAST), the volunteers provide cover in a marked response car, and also from their own vehicles.

Although NARS has been operating for over 45 years, the charity has never had a proper base. So, with certain functions of the Norfolk Fire and Rescue Service having migrated to Norfolk Constabulary’s police headquarters, space has been found to set up an operational base at the fire service’s site in Hethersett. For some time the charity had been using a member's garage as a store room and one of the team's spare rooms as an office.

Although there is a degree of uncertainty, for the longer term, the provision of Whitegates will help to support the essential work they do. This will also help the fire service’s recent co-responding service, as NARS will be putting their skills to good use by providing refresher training to fire service staff where possible. 

Margaret Dewsbury, Chairman of Communities at Norfolk County Council said: “I am delighted that we can offer support to such a worthy organisation as the Norfolk Accident Rescue Service. The charity receives no government funding or Health Service funding, and yet one day we may be the lucky recipient of their expert assistance, whether it be at a road traffic collision or cardiac arrest.”

Paul Seaman, Group Manager and Collaboration Lead for NFRS said: “I’m delighted that we have been able to assist our colleagues from the Norfolk Accident Rescue Service to find a more suitable base of operations. There are many synergies between the two organisations, especially in the work that they undertake on a daily basis and with the recent implementation of the co-responding pilot, NARS will be able to complement our staff training programme. This partnership will further complement the work already undertaken with the EEAST.”

Paul Strutt, NARS Communications Officer said: “This is a great step forward for NARS. We are a small charity and cannot afford to divert funds from frontline requirements to pay for a commercial premises. The premises at Whitegates is marvellous, as it gives us office space, a store, meeting room and training facilities. NARS and NFRS have a long history of working together and we look forward to even closer co-working.” 

Arson - Arson prompts witness appeal in Hickling

Police are appealing for information following an arson in Hickling on Friday (16 September 2016).

A report was received from Norfolk Fire and Rescue service at 9.21pm after they had attended a fire of two agricultural vehicles. Following an initial assessment they believed the fire was started deliberately.

Anyone who may have seen any suspicious activity in the area between the times stated or anyone with information should contact PC Gary Bullen at North Walsham Police Station on 101.

Alternatively contact Crimestoppers anonymously on 0800 555111 or via their anonymous online form at


Norfolk Constabulary Logo This press release has been provided by Norfolk Constabulary and is related to an ongoing criminal investigation involving arson.



Great Yarmouth is open for business following major fire

Civic leaders are stressing that Great Yarmouth remains open for business as emergency services scale back their presence in the town following a major fire earlier today.

All road closures have now been lifted bar Regent Road, part of Albion Road and Saxon Road. Four fire appliances remain at the scene and there will be a fire and rescue presence throughout the night to ensure the site remains safe.

A fire investigation is now underway into the blaze at the Regent Superbowl and indoor market on Regent Road but it is too early to speculate what caused the blaze.

Norfolk County Council’s Chairman of Communities, Margaret Dewsbury said: “My heart goes out to all the businesses that were affected by the fire this morning.  Great Yarmouth is a resilient town and I am sure it will continue to be a thriving place to visit and to do business. With the weather set fair this weekend, Great Yarmouth deserves everyone’s support.”

Graham Plant, Leader of Great Yarmouth Borough Council and County Councillor for Gorleston St Andrews Division said: “Now that the clear up is underway and the roads are re-opening, Great Yarmouth will continue welcoming tourists and day trippers to our popular seaside resort.  Huge thanks must go to all local residents and businesses for their support at this time when thousands of people are heading to the area for their summer holidays. The loss of a section of Regent Road is a blow, but visitors will still find plenty of other attractions and amenities to enjoy along the rest of Regent Road, on the seafront and in the wider Greater Yarmouth area.” 

County Councillor, Mick Castle, who represents Great Yarmouth North and Central, said: “I am very pleased that this very difficult fire was dealt with successfully and I hope the local community and Norfolk people generally will continue to rally round and support our tourism businesses at this time.”

County Councillor, Rex Parkinson-Hare, who represents Yarmouth Nelson and Southtown, said: “The fire service managed to quell the fire successfully and no-one was hurt which was a bonus. They have done their job very efficiently as usual.”

Greg Preston, Norfolk Fire and Rescue Service’s Group Manager and Incident Command Assessor said: “This was a very significant fire which took place in the heart of Great Yarmouth, however, all the emergency services involved have dealt with the blaze very quickly and have managed to contain disruption to a minimum which is most important for a town welcoming tourists during such a busy time of year.”

The Regent Superbowl and indoor market on Regent Road was devastated by the fire. Norfolk Fire and Rescue Service were called to the scene at 03:26 where residents nearby had to be evacuated to a rest centre organised by Great Yarmouth Borough Council.

Fire crews from Norfolk and Suffolk attended the blaze with up to 21 appliances at the scene with up to 100 firefighters involved. No persons were injured in the fire.

Arson - Officers investigate arson in Cromer

Police are appealing for information following an arson in Cromer which happened yesterday, Monday 19 September 2016. 

The incident happened at approximately 8pm where toilet paper in a public toilet on North Lodge Park has been set alight. This has in turn caused fire and smoke damage.

Anyone who may have seen any suspicious activity in the area between the times stated or anyone with information should contact PC Joey Mezzetti at Cromer Police Station on 101. 

Alternatively contact Crimestoppers anonymously on 0800 555111 or via their anonymous online form at


Norfolk Constabulary Logo This press release has been provided by Norfolk Constabulary and is related to an ongoing criminal investigation involving arson.



Volunteers needed for Norfolk Fire and Rescue Service

Norfolk’s Fire and Rescue Service is hosting volunteer recruitment events around the county beginning at The Forum in Norwich on 11 August, Long Stratton Library on 15 August, North Walsham Library on 16 August, King’s Lynn Library on 30 August and Gorleston Library on 27 September. Volunteers are needed for duties such as Home Risk Fire Checks and community events.

Smoke Alarm Pic

Whether it’s volunteering for a few hours a month or a few hours a week, Norfolk Fire and Rescue Service is keen to recruit as many willing people as possible to meet its target of 45 volunteers.

As a large rural county, the fire service relies on its trained volunteers to maintain essential checks on domestic homes.  The recruitment events have been set up to encourage interested members of the public to find out more about the role of a volunteer. The need to drive and have transport are the only requirements for joining.

New recruits are given induction training and ongoing training and support for topics such as safeguarding, mental health and dementia awareness.

Volunteer Kathy Lamacraft, a health and safety support officer at Norfolk County Council said: “Volunteering for Norfolk Fire and Rescue Service has been a great experience and confidence builder. You get to work with a great bunch of people, whilst getting the opportunity to make your local community a safer place. If you love talking to people, then this is the role for you! It’s nice to know that one day, it could be me that saved someone’s life, by providing them the advice and knowledge in what to do if they discover a fire. Fire doesn’t discriminate, it can happen to anybody, anywhere and at any time!”

Norfolk County Council’s chairman of communities, Margaret Dewsbury said: “It is reassuring to know that we have dedicated and trained volunteers who are able and willing to reach homes in rural parts of the county but we need more to meet the demand.  Support from volunteers is crucial if we are to fulfil the number of checks on domestic homes across Norfolk. Recruitment roadshows will encourage potential volunteers to find out what’s involved – a social activity that makes a real difference to people’s lives.”


Roadshow will take place at the following venues:


The Forum, Norwich                                   10am-3pm, Thursday, 11 August

The Library, Long Stratton                        10am-3pm, Monday, 15 August

The Library, North Walsham                    10am-3pm, Tuesday, 16 August

The Library, King’s Lynn                            10am-3pm, Tuesday, 30 August

The Library, Gorleston                                10am-3pm, Tuesday, 27 August


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