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Personal Qualities & Attributes

A firefighter showing a child how a hose worksIf you are thinking of becoming a Firefighter, Norfolk Fire and Rescue Service is looking for people with special skills and abilities. Firefighters come from all walks of life – school or college, graduates or from those with looking for a change in job or a second career.

Much of the job involves working with the public so you will need to be a good communicator in order to :-

  • Give fire safety advice
  • Deal with people in emergency situations
  • Organising a team

You will need to:-

  • Listen to people to understand them
  • Know how to make yourself understood
  • Be firm with people at the scene of an emergency
  • Have a good level of fitness
  • Be calm under pressure
  • Enjoy working as part of a team
  • Be resourceful
  • Follow instructions carefully
  • Offer your own input where appropriate

The Fire and Rescue Service recognises in the selection process that candidates need to have particular personal qualities and attributes. 

These are:

Commitment to Diversity

You should understand and respect diversity and adopt a fair and ethical approach to everyone.

Openness to Change

You should be open to change and actively seek to support it.

Confidence and Resilience

You should be confident and resilient even in highly challenging situations.

Working with Others

You should be able to work easily with others both within the Fire and Rescue Service and in the community.

Effective Communication

You will need to be able to communicate effectively both verbally and in writing.

Commitment to Development

You should be committed to personal development for yourself and others.

Problem Solving

You will need to be practical and be able to solve problems in a safe, organised way.

Situational Awareness

Safety is paramount. You will need to be able to maintain an active awareness of the environment to promote safe and effective working.

Commitment to Excellence

You should have a conscientious and proactive approach to work to achieve and maintain excellent standards.


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