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Diamond Jubilee Fire and Rescue Station, Carrow (Norwich Area)


Address: 63 Bracondale, Trowse, Norwich, NR1 2EE

Incidents attended: Click here for incident information

This Station is a wholetime station with four wholetime watches consisting of one Watch Manager, one Crew Manager and six firefighters. There are also distric management, fire safety and admin staff based here.

  Carrow Fire Station

Contact us

If you need a school visit we target these at Year 2 for Key Stage 1,  Year 5 for Key Stage 2 and Year 8 for Key Stage 3. If you have someone who is fire-setting and wish to discuss this with one of our advisors please contact us. We are sometimes also able to attend Community events but this will depend on resources, and we tend to target this to priority areas of our service. We do always look forward to hearing from you from you with any other queries.”


Rescue Pump Heavy rescue Pump

TRU Technical Rescue Unit


This section contains notes written by the crews of this station.

Carrow  is a wholetime station with Four wholetime watches consisting of one Watch Manager, one Crew Manager and five firefighters. The district & station managers, operational support officers, fire safety & community safety advisers and admin staff are also based here. A diving unit and East of England Ambulance staff also provide cover from Carrow.

Carrow Fire & Rescue Station Demographic and Incident Profile

Carrow Fire & Rescue Station is located to the South of the city of Norwich and immediately north of the village of Trowse.

The Station has modern facilities for staff & visitors and has community facilities as well as providing the city of Norwich and the county of Norfolk with a range of services:

  • An operational Fire and Rescue response to a wide spectrum of emergency incidents.
  • Fire Safety enforcement to the Central District.
  • Petroleum legislation enforcement covering the whole of Norfolk.
  • A Community Safety Advocate
  • Fire Investigation.
  • East of England Ambulance NHS Trust reporting/response station.

The operational Fire and Rescue Station is managed on the 4 Watch Duty System basis which provides 24 hour cover. Each watch consists of five Fire fighters and two supervisory managers.  The operational crews work tirelessly throughout the year both to mitigate risk where they can and prepare for any eventualities that may occur, both within the stations areas of responsibility and throughout Norfolk.

The watches staff a Heavy Rescue Pump providing firefighting and enhanced rescue capabilities, a Technical Rescue Unit providing rescue capability for incidents on or in water/ice/mud and large animal rescue & handling capability and a Foam Trailer.

The District and Station Managers operate on a flexible duty system providing operational level 2 and 3 operational cover across Norwich and the county of Norfolk. These officers also provide the following specialist skills.

  • Hazardous Materials and environmental protection advisors
  • Fire Investigation
  • Safely Event Investigation
  • Resilience officers trained to contribute to & Support USAR, High Volume Pump & IRS capabilities at both local and national major incidents.
  • Diving contractors
  • Water incident managers.

Operational Support Officers support the district and the Training & Development Centre by providing & verifying training as well as having the skills to recognise, manage and reduce some of our more difficult operational risks.

Carrow also provides a team of enforcement officers and an effective support infrastructure. These Officers operate within normal office hours with the District Station Managers providing 24 hour resilience within this field of operations.

Our Community Safety Advocate is building on her recent work streams and provides high level intervention to the most vulnerable members of our community. She is supported by Community Safety volunteers.

The East of England Ambulance NHS Trust shares the building arrangements with us and we are lucky to have a team that staff the Rapid Response Vehicle operating from Carrow. These teams bring a high level of medical expertise to emergency medical situations. 

Looking forward to the year ahead, plans are well under way for us to be a major player contributing to both local as well as national flood response by providing one of the four Swift Water Rescue teams in Norfolk

Our Priorities for 2013-14 are:


Ensure we respond efficiently and effectively to calls for assistance.


Through delivery of thematic topics and audits within the diverse spectrum of our community and business risk we will reduce the amount of accidental and deliberate emergencies.


Through activity in our community we will reduce the impact of fires and other emergencies on the residents of Norwich and South Norfolk.


We will ensure we have high performing skilled teams operating in a range of different environments.


We will ensure resources and assets are managed in a responsible and sustainable way and are cost effective.


We will ensure we provide services that reflect the needs and expectations of our community.

How to Find the Station

The New Fire Station at Ryston Close was opened on the 16th June 2006, having moved from the Priory road site which had provided 70 years of service to the community, during that time the town and local area had developed to a point where a larger modern station with better access was required.
This is a very active station dealing with incidents over a large area, including major road and rail networks, river systems, Industrial estates, and a growing population
Each year Downham Market compile their station plan.  The plan enables the station management team to ensure that they are well prepared to deal with emergency in the local and wider areas.
The priorities for 2009/10 are:
Improve our systems for securing operational assurance
1. Improve Core Skills
2. Maintain appliance and equipment in a constant state of readiness
3. Improve appliance availability.
Improve the safety of older people in their homes
1. Risk assess the vulnerability of the occupier following false alarm domestic dwelling calls and where necessary refer to partner agency to provide support.
2. Undertake a quick strike following a fire in a residential street.
3. Utilise opportunities to generate HFRC referrals for older people.
Increase the number of working smoke detectors in domestic dwellings
1. Undertake quick strike following a fire in a residential street.
2. Fit or provide smoke alarms in properties visited during emergency calls where none exist.
3. Utilise opportunities to generate HFRC referrals.
To improve the overall competence of the workforce
1. Complete appraisals; undertake reviews and action training needs.
2. Improve use of PDR Pro.
3. Concentrate on risk critical training and core skills.
To achieve future efficiency targets
1. Improve appliance availability.
2. Reduce hours lost due to sickness.
3. Reduce injuries by focusing training on risk critical areas.
To provide services that reflect the needs and expectations of the community
1. Support one major village event.
2. Respond to all requests positively giving explanation where station cannot support an event and signpost them to alternative sources of information (leaflets, CFS team, LRM support, website)
3. Liaise with partner agencies to develop customer focused initiatives to improve our prevention and protection targets.

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