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Sprowston (Norwich Area)


Address: Chartwell Road, Norwich, NR7 8TA

Incidents attended: Click here for incident information


This Station is a wholetime station it has a Four wholetime watches consisting of one Watch Manager, one Crew Manager and five firefighters.


  Sprowston Station

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If you need a school visit we target these at Year 2 for Key Stage 1,  Year 5 for Key Stage 2 and Year 8 for Key Stage 3. If you have someone who is fire-setting and wish to discuss this with one of our advisors please contact us. We are sometimes also able to attend Community events but this will depend on resources, and we tend to target this to priority areas of our service. We do always look forward to hearing from you with any other queries.


Rescue Pump Rescue Pump

Environmental Protection Unit Environmental Protection Unit

FESS are also based at this station, to find out more about Fire & Emergency Support Service (FESS) click on the red link.

This section contains notes written by the crews of this station.

Sprowston Fire Station Demographic and Incident Profile

Sprowston Fire Station is situated on the northern part of the Norwich outer ring road. The station is responsible for Community Fire Safety within four wards of Norwich City Council these being Crome, Mile Cross, Sewell and Catton Grove. Due to close proximity the crews also support activities in Broadland district councils area.  Operationally the crews respond into the centre of Norwich, although deployments further a field in to North Earlham, Acle, Wroxham, Aylsham, and Reepham are not uncommon

The Station is managed on the Wholetime 4 Watch Duty System which provides 24 hour cover. Each watch consists of 7 firefighters.  The Station Manager operates on a flexible duty system providing operational cover across the greater Norwich and South Norfolk Area in conjunction with 3 other Station Managers.  A rescue pump and chemical incident unit are located at the Station.

Additionally The Red Cross Fire and Emergency Support Service Unit is housed here.  This unit is crewed by volunteers from the British Red Cross but is alerted by Norfolk Fire Service to help people county wide cope with the aftermath of a fire or emergency by providing practical help, advice and comfort.

The stations risk profile is diverse ranging from woodland to residential to an International Airport and industrial risks. The operational crews work throughout the year to both mitigate risk where they can and prepare for any eventualities that may occur, both within the stations areas of responsibility and throughout Norfolk.

In 2009/10 the station attended some notable significant incidents both within the area of responsibility and wider a field. Please refer to our operational

Looking forward to the year ahead plans are well under way in the relocation of the central fire safety enforcement team to Sprowston.

Our Priorities are:


Ensure we respond efficiently and effectively to calls for assistance.


Through delivery of thematic topics we will reduce the amount of accidental and deliberate emergencies.


Through activity in our community we will reduce the impact of fires and other emergencies.


We will ensure we are a high performing skilled team.


We will ensure resources and assets are managed responsibly and sustainably.


We will ensure we provide services that reflect the needs and expectations of our community.


How to Find the Station
The New Fire Station at Ryston Close was opened on the 16th June 2006, having moved from the Priory road site which had provided 70 years of service to the community, during that time the town and local area had developed to a point where a larger modern station with better access was required.
This is a very active station dealing with incidents over a large area, including major road and rail networks, river systems, Industrial estates, and a growing population
Each year Downham Market compile their station plan.  The plan enables the station management team to ensure that they are well prepared to deal with emergency in the local and wider areas.
The priorities for 2009/10 are:
Improve our systems for securing operational assurance
1. Improve Core Skills
2. Maintain appliance and equipment in a constant state of readiness
3. Improve appliance availability.
Improve the safety of older people in their homes
1. Risk assess the vulnerability of the occupier following false alarm domestic dwelling calls and where necessary refer to partner agency to provide support.
2. Undertake a quick strike following a fire in a residential street.
3. Utilise opportunities to generate HFRC referrals for older people.
Increase the number of working smoke detectors in domestic dwellings
1. Undertake quick strike following a fire in a residential street.
2. Fit or provide smoke alarms in properties visited during emergency calls where none exist.
3. Utilise opportunities to generate HFRC referrals.
To improve the overall competence of the workforce
1. Complete appraisals; undertake reviews and action training needs.
2. Improve use of PDR Pro.
3. Concentrate on risk critical training and core skills.
To achieve future efficiency targets
1. Improve appliance availability.
2. Reduce hours lost due to sickness.
3. Reduce injuries by focusing training on risk critical areas.
To provide services that reflect the needs and expectations of the community
1. Support one major village event.
2. Respond to all requests positively giving explanation where station cannot support an event and signpost them to alternative sources of information (leaflets, CFS team, LRM support, website)
3. Liaise with partner agencies to develop customer focused initiatives to improve our prevention and protection targets.

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